1. Not in a niche – Many coaches spend their days trying to be everything for everyone and end up spreading themselves too thin. There are a lot of coaches out there and your job is to make yourself stand out in the crowd. This is difficult to do when you’re offering everything from tax preparation to spiritual guidance. When people are shopping for household items, they want a place where they can find it all; however when they’re shopping for a doctor to help with a skin condition they want a specialist, someone who knows the ins and outs of their specific problem and as a coach, this is where you want to be as well.
2. Too many specialties – Just the opposite of not having a niche, some coaches try to specialize in too many things. They’re Business, Personal, Executive, Spiritual, Financial, etc… coaches. Similar to not being in a niche, this also spreads you too thin and keeps you away from those who could potentially be your best clients by confusing them with your marketing message or website. Try to keep yourself limited to about 3 specialties and no more if possible.
3. Service is seen as a luxury item – As a coach, it’s important to set yourself and your service up to be seen as a necessity, or at the very least something that’s not seen as a luxury item. When economic conditions for people go South, the first place they start cutting their expenses is usually in the ‘Luxury – nice to have, but not needed’ category. It’s best to be seen as a partner and as someone who can help them through these times, rather than as a hindrance to their success.
4. Giving too much away to friends and family – I’ve heard many stories, and experienced this more often than I’d like to admit. As a life coach we position ourselves as people who care about others, and that’s because we truly do. So much so in fact that often we spend extra time, or give away our services to friends and family members who are in need without asking for anything in return. This time while personally fulfilling, can easily turn into a nightmare to get under control once you open the flood-gates. Although it’s wonderful to help everyone who comes to you, it’s important to also keep an eye on what you’re spending your time on to ensure your business remains viable.
5. Too many free sessions – Just as we sometimes give too much away to friends and family, sometimes its genuine clients that are on the receiving end of our generosity as well. I’ve heard of coaches who have spent so much time during a free intro session with a client that the clients find they no longer need a coach. There are also clients who will ask for extra time, call excessively, send email or use any other means of getting additional service. While it’s great to be able to provide this extra level of service, make sure you place some boundaries around your time and ensure they understand your limits. In addition, if you do choose to offer a free intro session, keep it limited to a certain amount of time, with the main purpose not being to solve every issue they’ve ever had, but instead to test the waters and see if they fit your ideal client and whether or not you’ll be the best coach for them.
6. Only charging by the hour – This one was a little hard for me to swallow when I first heard it; however after spending more time with it, I get it! When clients hire you, they’re hiring you for a specific result that they have in mind. For example, when a client hires me they’re generally trying to find their life’s purpose. Once I’ve helped them find it, we can move into integrating it into their lives; however these are two different results. The first being the finding of their life purpose, and the second being living more purposefully. Rather than your client having you on retainer, try flat rate pricing for the results they’re seeking. You’ll find that you can probably charge them more appropriately, sell them on the benefits easier and save yourself the grief of working with them beyond the point of your expertise, or niche. There are times when charging by the hour is appropriate, test it out in a few places and see what you think.
7. Not valuing their service enough – Valuing your service is one thing, but then asking someone to pay for it is quite another when it comes to coaching. Most of us enjoy what we do and because of that we sometimes find it difficult to understand why someone would want to pay us to do it. As a result we often undervalue what we’re giving to our clients and in the process charge bargain basement prices. This can lead to a few problems for you that can be difficult to overcome down the road when you increase your rates. Price your services on-par with those who offer services similar to yours, try it out; if it doesn’t work then adjust it. When quoting rates to your potential client if it feels a little uncomfortable to say it, then you’re probably on track – however if it feels totally wrong, then bring it down a few notches. Just remember there is value in what you’re offering, if there wasn’t they wouldn’t be looking for a coach in the first place.
8. Not understanding or in tune with target audience – Sometimes this is caused as a result of being in the wrong market or niche or by your having too many specialties as mentioned above. Generally speaking, you will most likely find your target audience is someone who either has gone through, or is going through something that you yourself have also experienced and are therefore better equipped to help them. If you’ve crashed a few businesses and then built them back up, perhaps it’s working with struggling entrepreneurs, or those who have recently lost a business. If you find that you’re unable to relate to any of your clients, then you may just be in the wrong market, adjust it and see if things get better. You’ll find when you’re in tune with them, it’s not only easier to help them, but it’s also easier to find them which is the subject of our next mistake.
9. Don’t know how to get new clients or where to find them – This is a biggie, because if you don’t have any clients, then you aren’t going to be in business for long. As I mentioned in the last tip, it’s important to be in tune with your audience and in the right market. If you know the problems they face, then you also know where you might find them. If you work with architects, then perhaps it’s at a professional conference, in a trade journal, or through your local chapter of a national architect organization. Once you’ve found them it’s just a matter of hitting the right nerves with your marketing messages and positioning your services as both very valuable and also a necessary component of their success. Sell them on the benefits, not on the details – start a conversation, find an opportunity to speak to a group, write for a trade publication or online e-zine, – the goal is to get your message out, and most importantly, in front of the right group.
10. Not managing time effectively – The final mistake I’ll cover has to do with how as a coach you manage your own time. Everyone’s reason for becoming a coach varies, specialties vary, and clients will vary, however one thing remains consistent; we all are responsible for managing our own time, and time is our most precious resource. Do your best to schedule things in advance, build in time between clients, and ensure that there’s some ‘you time’, ‘family time’, and ‘fun time’ built into your week as well. Practice what you’re teaching your clients, and spend the time you need in order to keep yourself organized, healthy, mentally sharp and emotionally ready.
These are just a sampling of some of the most common mistakes coaches make. If you’re already a coach, then you probably know of others, and if you’re just getting started, you’ll no doubt create some of your own. Use these as a guide to help you get started or revamp your existing practice and remember, if you’re not making mistakes, then you’re not learning!